Privacy Policy

At Lunavelle™, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website (https://www-lunavelle.com), browse our content, or purchase Lunavelle™. By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect certain information to improve your shopping experience and provide customer support.

  • Personal Information: Your name, email address, phone number, shipping address, billing address, and any information you voluntarily provide when placing an order or contacting customer support.
  • Order Information: Details related to your purchases, order history, shipping preferences, and customer service requests.
  • Device & Usage Information: Browser type, operating system, IP address, device information, pages viewed, referral source, and browsing behavior collected automatically through cookies and similar technologies.
  • Payment Information: Payments are processed securely through trusted third-party payment providers. We do not store your complete credit or debit card information on our servers.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your Lunavelle™ orders.
  • Provide shipping updates and order confirmations.
  • Respond to customer service inquiries.
  • Improve our website, products, and overall user experience.
  • Detect fraudulent or unauthorized activity.
  • Send promotional offers, newsletters, or product updates (only where permitted).
  • Comply with applicable legal and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, improve website functionality, measure website performance, and analyze visitor activity. You can modify your browser settings to disable cookies, although some website features may not function properly if cookies are turned off.

4. Information Sharing

We may share limited information with trusted third-party service providers that assist us with:

  • Payment processing
  • Order fulfillment and shipping
  • Email communications
  • Website analytics
  • Customer support services

These providers receive only the information necessary to perform their services and are required to safeguard your information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to maintain a secure environment, no method of internet transmission or electronic storage is completely secure.

6. Your Privacy Rights

Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal information. You may also opt out of receiving promotional emails by using the unsubscribe link included in our communications.

7. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or legal requirements. Any revisions will be posted on this page with immediate effect.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact our customer support team through the contact information provided on Lunavelle™. We are committed to maintaining your privacy and providing a secure, transparent shopping experience.